return policy

Crosspoint Medical Supplies Return Policy

At Crosspoint Medical Supplies, we are committed to providing high-quality products to our customers. If you are not completely satisfied with your purchase, we are happy to help with returns under the following terms and conditions:

1. Eligibility for Return:

• Returns are accepted within 30 days of the purchase date.
• To be eligible for a return, the product must be in its original condition (unused, undamaged, and with all original packaging, tags, and accessories).
• Certain items, such as personal hygiene products, customized products, or prescription items, may not be eligible for return for health and safety reasons. Please refer to the product details before purchasing.

2. Return Process:

• To initiate a return, please contact our customer service team at jamil@crosspointmedicalsupplies.com or call 0930 481 3333. Provide your order number and a brief description of the reason for your return.
• Once your return is approved, we will provide a return authorization number and instructions for shipping the item back to us.
• Customers are responsible for return shipping fees, unless the return is due to an error on our part (e.g., defective or incorrect items).

3. Refunds:

• Upon receipt and inspection of the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
• Please note that shipping charges are non-refundable, and you will be responsible for return shipping unless the return is due to an error on our part. 

4. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately upon receipt. We will either replace the item at no additional cost or issue a full refund.

5. Exchange Policy:

• Exchanges for different products are available within 30 days of purchase. If you would like to exchange an item, please contact our customer service team to arrange the exchange .

6. Non-Returnable Items:

• Due to health and safety regulations, the following items cannot be returned:
  • Opened or used personal care items
  • Customized or prescription items
  • Any product that is not in its original, unopened packaging

7. Questions or Concerns:

• If you have any questions or concerns about our return policy or need further assistance, please feel free to reach out to our customer service team at jamil@crosspointmedicalsupplies.com or call 0930 481 3333

Thank you for choosing Crosspoint Medical Supplies!